We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with New Zealand law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
1; Personal information
This includes basic identification and contact information, such as your name and contact details, and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
This information is used:
- 1.1: to provide you with the services which you request;
- 1.2: for verifying your identity for security purposes;
- 1.3: or marketing our services and products;
We keep the information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defense in court. That is also the period within which our tax collecting authorities may demand to know it.
2; Market information
When we obtain information from you it will be used only for the purpose for which it is submitted and marketing our products and services. We assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
3: Your contact details
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
3.1 to correspond with you or deal with you as you expect;
3.2 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3.3 to send you news about the services to which you have signed up;
3.4 to tell you about other of our services or services of sister web sites.
4: Note on padlock symbols and other trust marks
Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than providing a useful service. We do not handle information about your credit card so do not subscribe to any such service.
5: Third-party advertising
6. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data that is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
7. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide you with the information you need. We record your request and our reply in order to increase the efficiency of our business/organisation. We do not keep any personally identifiable information associated with your messages, such as your name or email address.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
9. Marketing information
With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt-out of this service at any time by instructing us.
10. Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
11. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
12. Removal of your information
If you wish us to remove personally identifiable information from our web site, you may contact us to better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.